Protect time for core work
Routine enquiries get a prepared draft, so the team spends less time writing the same answers.
Customer support that keeps pace with every order
Replygate helps ecommerce answer enquiries, prepare accurate drafts, and keep every follow-up visible to the team.
Inside the inbox
From “where is my order?” to product advice
Give your team the customer context and a ready-to-review response in the same place.
“Where is my order?”
“How do I return this item?”
“Which size should I choose?”
“My parcel arrived damaged.”
“Do you ship to my country?”
“When will this product be back in stock?”
Built for ecommerce
Less inbox work. Better customer follow-through.
Keep enquiries moving
New messages get clear ownership and reminders, so the right person follows up.
Reply consistently
Use your approved information, tone, and rules as the starting point for every reply.
Human control where it matters
Refunds, exceptions, and other commitments can remain review-only. Your team defines exactly where automation stops.
FAQ
Questions from ecommerce
A clear starting point. Start a free trial and see how the workflow fits your team.
Start free trialCan Replygate use our own information and rules?
Yes. Draft replies can be based on the information, tone, and rules you approve.
Which messages can be sent automatically?
You choose the safe categories. Everything else can require review or go directly to the right person.
How does the team keep track of follow-up?
Replygate makes the next step clear and ensures the right person knows when to follow up.
Explore more
Replygate for other industries
Make every customer email easier to handle.
Connect your business email, keep your team in control, and let AI handle the busywork.